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NEC SV PBX Integration to T-Metrics Contact Center

This template can be used to configure UIP to integrate an NEC SV PBX system with a T-Metrics contact center system. The T-Metrics system is configured to use a UIP webhook to monitor a list of NEC SV PBX terminals associated with contact center agent. UIP will monitor the specified terminals and post any related event data back to the T-Metrics system.

UIP Resources

The T-Metrics Contact Center integration template utilizes the following UIP resources.

Adapters

Global Properties

  • tmetricsapiusername - username for T-Metrics API
  • tmetricsapipassword - password for T-Metrics API

Workflows

  • Post SMFN Event - used to send terminal events to T-Metrics API
  • Post Link Status Event - used to send OAI link status to T-Metrics API
  • Monitor Terminals - used to start monitoring a list of terminals

Triggers

  • Monitor Terminals Webhook- used to receive requests from T-Metrics to monitor terminals
  • Monitored Terminal Events - used to send terminal events to T-Metrics API
  • NEC SV OAI Link Up - used to send OAI link status to T-Metrics API
  • NEC SV OAI Link Down - used to send OAI link status to T-Metrics API

Prerequisites

Template

Right-Click Here and Save link as to download the UIP Import Configuration template file for this template.

Input Properties

The following properties must be configured in order to import the provided template successfully.

  • NEC SV PBX Type - The NEC PBX system type for this connection. (SV95|SV93)
  • NEC SV PBX OAI IP Address - The IP address or DNS name of the NEC SV PBX OAI service.
  • T-Metrics API URL - The URL of the T-Metrics API endpoint used for UIP integration.
  • T-Metrics API Username - The username used to authenticate with the T-Metrics API.
  • T-Metrics API Password - The password used to authenticate with the T-Metrics API.
  • Enable - Controls if the adapters and triggers will be set to Enabled. (true|false)

Import Configuration Template

Refer to Templates > Import Configuration Template for more details about how to import the downloaded template file.